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Shipping & After-Sales


When will I receive my order?

Delivery to most physical addresses occurs within 6 to 20 business days.
Shipping may be delayed due to in-house processing procedures:
  • Customizations
  • Back-order items
  • Special-order items

Shipping Packaging Rules

  • Orders with fewer than 21 shirts or under 5kg will be shipped in one package.
  • Orders with 21 shirts or more, or over 5kg will be shipped in multiple packages.
  • For orders 5kg–20kg, you may choose DHL shipping.

What shipping method do you use?

  • We offer free China Post / Normal Shipping.
  • You may also choose paid Express Shipping for faster delivery.

May I ship to a post office box or private box address?

Express shipping does not deliver to box addresses.
You must provide a physical address for delivery.

Is any of your merchandise restricted in my country?

All countries regulate imported quantities and varieties.
Sports apparel is generally not considered a restricted item.

Do you charge tax?

  • No taxes or fees are charged at checkout for any country/region.
  • Sports apparel generally does not require additional payment.
  • If local customs impose duties, taxes, brokerage fees, or other charges, you are solely responsible for them.

What happens if I don’t receive my order?

Please contact us immediately if you haven’t received your order.
We will help locate your shipment and resolve the issue as soon as possible.

Failed Delivery

If delivery fails due to customer issues (wrong address, no recipient, refusal to collect), the package will be returned to X3 Sports.
We will issue store credit for the order amount, minus:
  • Return shipping costs
  • Any duties or taxes incurred

Items Not Received But Tracking Shows Delivered

We do not offer refunds or replacements for items marked as delivered.
We strongly recommend using a secure delivery address.

Wrong Address But Item Already Shipped

You are responsible for providing the correct shipping address.
  • If you notify us before shipping, we will attempt to update the address (not guaranteed).
  • If you notify us after shipping, no refund will be provided.
Please double-check your address before placing an order.

May I return an item?

Please contact us before returning any item for a return shipping cost estimate.

Missing, defective, or incorrect items

We apologize for any inconvenience caused.
Please contact us and we will correct your order efficiently.
In most cases, we can reship a new jersey for free.

Address modification during transit

If you modify your address while the package is in transit, you are responsible for all related fees.

Cancellation Policy

Cancellation Eligibility

You may cancel an order only if:
  1. The order has not been shipped or fulfilled.
  2. The request is made within 1 day of ordering.
  3. The order does not include personalized, customized, or made-to-order items.

Cancellation Process

Contact customer support via email or live chat and provide:
  • Order number
  • Your name
  • Reason for cancellation

Refunds & Charges

  • Approved cancellations will receive a full refund to your original payment method, or equivalent points (1$= 1 point).
  • Points can be used for future orders.
  • Shipping fees or processing charges may be non-refundable.
  • Once shipped, orders cannot be cancelled.
If you have any questions, please contact our affiliate distributors or online customer service.